Last Week Riverdales Managing Director Richard Matthews collected an award for Riverdale becoming a 5 star rated Developer.
The HBF Star Rating Scheme awards builders stars for customer satisfaction. The number of stars awarded is based on the homeowner feedback in an independent National New Homes Survey of customer satisfaction. The survey is operated by NHBC, is entirely independent of any builder or builder group and is independently validated by Reading University. The survey is designed to provide home buyers with information about home builders to help guide their purchasing decision and to encourage excellent levels of service to be delivered by home builders. The survey year covers the period from October 1st to September 30th. To receive a 5-star rating the results are based on the first question in the survey which is: Would you recommend your builder to a friend?
The criteria for a 5 star rating is that 90% or more of our homeowners replied yes they would recommend their builder to a friend. Only 20 Developers nationwide were awarded 5 stars. This is our first year taking part in these awards and we are pleased to have got off to a great start. The 5-star rating is a testament to the high standard and quality that Riverdale strives to deliver in their homes and could not be achieved without the hard work of the Riverdale Team.